Delivery Information

At Kala, we prioritize fast and reliable delivery for all our customers, wherever they are in the world. Below is a breakdown of our shipping options, estimated delivery times, and processing details.

Processing Time
Orders placed on workdays are typically processed and shipped out on the same day. Please note that we do not process orders on weekends; orders placed over the weekend will be processed on the next business day.

International Shipping (via DHL Express)
We use DHL Express for all international orders to ensure quick and secure delivery. Depending on your location, international orders usually arrive within 1-4 business days after dispatch.

Domestic Shipping (Malaysia)
For orders within Malaysia, we work with trusted local couriers to deliver your items safely and efficiently. Domestic orders typically take 1-3 business days to arrive.

Shipping Fees
Shipping fees are calculated during the checkout process and may vary depending on the shipping destination, ensuring you receive the best rate for your location.

Tracking Your Order
Once your order has shipped, you will receive a tracking number by email, allowing you to follow your package’s journey to your doorstep.

Customer Responsibility
Customers are responsible for providing accurate shipping details at checkout to avoid delays or delivery issues. Kala Wear is not liable for packages lost or delayed due to incorrect shipping information provided by the customer.

For international orders, please be aware that any additional customs fees, import taxes, or duties are the responsibility of the customer and may vary by country. Kala Wear is not responsible for any such charges.

For any further questions regarding delivery, please reach out to our customer support team at team@kalawear.com.